This page consolidates some of the most frequently asked questions on The Things Gateway.
This section contains the most frequent issues and queries pertaining to the The Things Gateway. If you find issues that are not covered in this page, feel free to reach out to The Things Network community forum.
Getting started with The Things Gateway is a 3 step process:
To open the gateway, put it down with the antenna socket at the top and (gently) lift the left and right sides of the white shield, right like in the video instruction.
To close the gateway, align the lid and push firmly at the sides only you hear it snap in place.
Upon every power cycle and every 24 hours, the gateway checks for new firmware. If the latest firmware is not downloaded yet, it will download the new image and perform a reboot in order to install the image. This will take a few minutes. The process is indicated by a flashing power LED. Power cycling during this process is not dangerous, but this process will be restarted on the next start-up. So, please be patient.
This behaviour occurs when there is a glitch in the wifi connection of the gateway. When this happens, your gateway will turn into an AP(Access Point) and devices you used to set up the gateway can connect to it (your laptop or phone). To avoid this issue, you should remove the gateway from the list of APs from your laptop/phone(Network Settings-> Things-Gateway-XXXX -> forget this network).
The gateway has a UART port on which it prints debug messages. To see these messages you need to connect a device between the gateway and your computer that can read out a UART (e.g. an FTDI cable/board).
Connect a UART-interface device to your computer and the RX line -> RX pin and GND line -> GND pin (Please refer to the images below).
UART pins on the gateway
Sample Gateway to UART connection
Start a terminal session (on Windows use PuTTY; on macOS or Linux use
screen) to UART with 115200@8N:
Sample output on “screen”
The LED lights are a great way of understanding the current state of the gateway. Click here for the complete list.
There is no need to re-configure it in this case. However, for better accuracy, it is recommended to update the location settings in the Console (Settings->Location).
After going to (https://ttn.fyi/activate) and registering your gateway, you will have to connect to the WiFi of the gateway and then connect to your home/office network.
Connect to the gateways WiFi access point
Things-Gateway-XXXX using the password thethings.
To check the status of the gateway, go to the console as directed afterwards in the activation process. Under the gateway section (https://console.thethingsnetwork.org/gateways), you can see the status. If any device sends data through your gateway, you can check it under the ‘traffic’ section.
When connected to the same network, some information can be seen at http://things-gateway.local/info.